vehicle Rental Policies

Here are a few hard and fast policies we have

◉ Renter Must Be 25 or Over

◉ No Smoking in Vehicles or Tents

  • Minimum of a $400 cleaning fee.

◉ Cancellation Policy

  • We understand things come up and we try to be pretty flexible when able and help book you for a future date.

    • Reservation deposit (25% of full trip cost) is non-refundable

      • If the renter has paid in full and the booking is canceled more than 7 days prior to booking start date, a partial refund of 75% of the full amount (minus fees) is issued.

      • If canceled less than 7 days prior to booking start date, a 50% refund of the total amount (minus fees) is issued.

◉ DRAWBACKS

  • If there is an incident your insurance company will be involved and this can impact your premiums. You are responsible for any amounts beyond your policy limits. Also if your carrier declines coverage, you are on the hook for every.

Check-in & Check-out Times

◉ Normal working hours

  • Our normal hours are 9am to 4pm and you can pick-up or drop-off a vehicle anytime during that window. A vehicle brought back after 4pm is considered late and customer will be charged another night unless prior agreements have been made with us.

  • We do not work on a strict 24-hr basis meaning you can grab a car at 9am and bring it back at 4pm just fine. It does not need to be returned at the same hour it was picked up.

  • We are open on Sundays for drop-off only and customer can leave keys in slot at the office.

Other Polices

◉ Security Deposit

  • We require a $1,000 hold on a credit card to cover any damages to vehicles and gear during the rental period. We will release those funds after your return.

◉ 2-night minimum

  • May be more during holiday weekends.

◉ No Rock Crawling

  • We allow travel on marked 4WD roads to get you to a backcountry campsite or trailhead. We don’t outfit our vehicles with recovery gear for serious 4-wheeling. Remember you are responsible for any damages to the vehicle so drive roads that are comfortable with.

◉ Pets

  • We have an “invisible pet policy” which means there is no fee for bringing a pet if there is no evidence an animal was in the vehicle when it is returned. Otherwise we have a standard pet policy of $20/day and a $250 security deposit.

◉ No Travel to mexico

◉ Mileage

  • 4x4 Overland Campers: Unlimited Miles “Within Reason”

  • We have this policy so that you don’t have to worry about maxing out your daily miles if you are driving to the desert southwest or Yellowstone for a camping trip.  However, it is not within reason to drive to California and back in 3 days.  There are other rental car companies for that.